Luxury Institute Retailer Survey Finds Nordstrom Rated #1 in Customer Experience by America's Wealthy
Wealthy customers voted Nordstrom the brand that delivers the best customer experience with a category-leading rating of 84 in the new Luxury Customer Experience Index survey (LCEI) from New York-based Luxury Institute. Bergdorf Goodman and Neiman Marcus were second and third with respective scores of 81 and 80.
Wealthy customers rated seven of the largest luxury retail brands based on direct individual experiences with each company. These included (alphabetical order): Barney's, Bergdorf Goodman, Bloomingdale's, Brooks Brothers, Neiman Marcus, Nordstrom, and Saks Fifth Avenue.
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